Do you have a showroom?

Our showroom is located at the Raffles Hotel Arcade, 328 North Bridge Road, #02-08, Singapore 188719. We are open on Monday to Friday 12pm to 7pm and Saturday 12pm to 6pm.

How do I place an order online?

Browse through our site to find your desired product. Once you’ve settled on a product that you wish to purchase, click “Add to Cart” and the product will appear in your shopping cart. You can then choose to proceed to check out or continue shopping. Once on the check-out page, you can enter in your shipping/bill address and payment information. 

What are the payment options for online shopping?

You can pay for online purchases using credit card, debit card, bank transfer and Paynow. 

How soon will I expect my order?

You can expect to receive your order within 3 to 5 working days after it has been placed.  

Do we accept return or exchange?

We do not accept return and exchanges unless a product is defective. You are advised to be present during delivery to inspect the products for defects and inform the delivery team on the spot in the event defects are detected. The delivery team will promptly assist to arrange for a replacement. 

Can I arrange to pick up the items at the showroom myself?

Yes, you can. Upon checking out, please select the “self-pickup” option. We will arrange for the item to be received at the showroom and email alert will be sent to you once the item arrives. 

What are your guarantee terms for Savoir products?

It is important that you register your bed within one month of purchase. Once registered you will enjoy a 25-year guarantee covering key elements of your bed. However, do note that the guarantee does not apply to mattresses used without a Savoir box spring and excludes toppers. Please follow the care instructions for your Savoir product to ensure that your guarantee remains valid.

What is your lead time for Savoir beds?

All Savoir beds made to order and produced at our Savoir factories in the UK. As such, do expect a lead time of approximately 12 weeks.